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Use case: an example, not a client

Your client knows the status without calling you

Here’s how we’d do it for an administrative services office or immigration law firm where the phone rings with questions about case status.

Industry
Gestoría and immigration office
Services
WhatsApp chatbot and case file dashboard
Starting at
€990 + €249/month
Pide algo asíVer qué haríamos
WhatsApp chatbot blueprint

The starting point

The phone rings again and again with the same question: "What’s happening with my case?".

The answer is almost always "It’s still being processed," because the timeline is set by the government. Even so, every call interrupts whatever the team was working on.

And the WhatsApp message that arrives Saturday night goes unanswered until Monday.

What we’d do

  1. A WhatsApp that replies instantly with the case status, including at night and on weekends. If the client wants to talk to someone, it forwards the message to the person handling their case.
  2. A case file dashboard where your team updates the status with one click. If your management software allows it, the status is pulled from there.
  3. An automatic notification to the client every time their case changes, including what they need to do.

A Saturday at 21:40

Choose a procedure, ask a question as the client, and change the status as the firm. Three steps.

Choose a procedure

  1. Ask a question as the client
  2. Change the status as the firm
  3. The client receives the notification
Client's phoneExample conversation

Gestoría and immigration office

After hours, Saturday 21:40

  1. The office: Automatic notification:

    Hi, Yamila. Today we submitted your social roots application to the Immigration Office. We’ll notify you here every time it changes.

  2. You:

    Great, thank you so much

Office dashboardSample data

Cases in progress

Today, Monday, November 9

Sample conversation and case files

How it connects

WhatsApp reads the status from the firm's dashboard, or from your management software if it supports it.

No one copies the status by hand in two places. If you already use software, we check whether it lets us read the status before giving you a quote.

Your firm's case files, all in one place

What would change

This is what we’d aim for, not a measured result:

  • Your client knows where their case stands without calling, even on weekends.
  • They get every update on WhatsApp, along with what they need to do.
  • Your team changes the status once and doesn't repeat it on the phone.

The timeline doesn't change: the authorities set it.

What it would cost

That’s how we’d do itPrices exclude VAT

WhatsApp chatbot with case dashboard

€990 setup fee and €249 per month, including the status dashboard. Meta's fee for each message is charged separately.

Pide algo asíVer el chatbot de WhatsApp

We leave it niquelao.